Fotolia_5117082
Great expert support with bugfix guaranty

Support

xdevLogoGrau
Region North & South America
Mo - Fr
08:00 - 17:00
PT
Mo - Fr
08:00 - 17:00
PT
Mo - Fr
08:00 - 17:00
PT
Support Options
Bronze
Gold
Support hours
Supported solutions
External technologies (first-level support)
Duration
Silver
Reaction time guaranteed  (within our service times)
Next Business Day
Next Business Day
4 hours
XDEV 4
icon_check
icon_check
icon_check
Support ticket system
icon_check
icon_check
icon_check
Phone support with call back support
icon_check
icon_check
Remote login
icon_check
icon_check
Escalation directly to the RapidClipse development team,
maintained by dedicated account manager
icon_check
Contract duration
12 months *
12 months *
12 months *
Price per month
$
100
$
250
$
500
Prices
Support volume
Support hours included
10
   20
35
Services (not exhaustively)
Customizing GUI components
icon_check
icon_check
icon_check
Support for problems with external solutions (APIs, applicationserver, DBs etc.)
icon_check
icon_check
icon_check
XDEV APPLICATION FRAMEWORK
icon_check
icon_check
icon_check
Answering your technical questions
icon_check
icon_check
icon_check
XDEV COMPONENT SUITE
icon_check
icon_check
icon_check
MOST POPULAR
Hotfix warranty
Immediately bugfixing warranted for your reported RapidClipse bugs, providing an individual hotfix release.
icon_check
Support for your build and deployment process
icon_check
icon_check
icon_check
Code review, patching and improving your own code
icon_check
icon_check
icon_check
Bug-Priority bump-up
High prioritization of your reported RapidClipse bugs, timely fixing in the next 1-3 releases
icon_check
icon_check
icon_check
Bugfix warranty
Bugfixing warranted for your reported RapidClipse bugs for next release.
icon_check
icon_check
XDEV BI SUITE
icon_check
icon_check
icon_check
Infos about Bugfix-Updates
Program errors in XDEV 4 will basically be fixed by their priority. The priority of an issue will be set by defined criteria. Bugs, which are classified in their priority with Essential or High, will be definitely fixed until the next release. According to the leftover time issues with lower priority will be processed. In practice, due to limited time and resources we are unable to fix all known bugs until the next release, so that bugs with a lower priority can also remain unprocessed over a longer period of time.
If you signed a support agreement, the issues reported by you will have a higher priority and thereby will be processed quicker.
Individual implementation of single methods, classes, interfaces, webservices etc.
icon_check
icon_check
icon_check
Region EMEA
Mo - Fr
08:00 - 17:00
CET
Mo - Fr
08:00 - 17:00
CET
Mo - Fr
08:00 - 17:00
CET
Support channels
Java Swing
icon_check
icon_check

Support Contracts

FLEX Support

XDEV4_Logo_155
XDEV4_Logo_155
Perfect assistance and bugfix warranty
Full support without firm contract commitment
A support contract warrants you professional support from our experts. In this way your required time for analyzing and fixing a problem will be reduced drastically and will save yourself valuable development time. The program errors in RapidClipse reported by you will have a higher priority and consequently get preferred handling.
Additional support hours:
5 hours - Bronze $100/h, Silver $125/h, Gold $145/h
 
* Contract duration and termination:
The contract duration is 12 months. The contract will automatically renewed for another 12 months, if it is not terminated in writing at least 3 months before expiration.
 
** Bug-Priority bump-up: Bugs, which can not be fixed with reasonable effort or not at all are excluded.
*** Bugfix warranty: Bugs, which can not be fixed with reasonable effort or not at all are excluded.
**** Hotifx warranty: For exceptional cases only, especially in case of fatal errors, critical security lacks, memory leaks, system crashes etc. Bugs, which can not be fixed with
       reasonable effort or not at all are excluded.
XDEV 5
ABOUT
 
SERVICES
 
FEATURES
 
COMMUNITY
 
XDEV5_Logo_200_blk